and within the billing aspect, that’s a lot more horrendous! Requested a fresh phone as my agreement was up for renewal on the net was designed to get $100 credit rating under no circumstances confirmed up sent the telephone through mail the best way they told me to copyright Put up and received it. I bought a textual content concept saying they been given it and my credit rating might be on my Monthly bill, but nevertheless my Monthly bill came they usually still charge me for it. When I known as. They had the audacity to say which the cellphone wasn’t the cellular phone they have been anticipating?! What other cellular phone could it are already? It had been their telephone they sent me two decades back?! While using the bring it back again system?! They advised me they might take a look at it and e mail me back again never bought an electronic mail. They referred to as me again and we’re seeking to say it was a technical issue with my telephone the exact same agent that is alleged to have looked after me?
Those people agents Doing the job in opposition to Telus Advantages, in place of maintaining the aged loyal customers they make them go away to search for other supplier
Nevertheless, the most effective just took place. Following speaking with Telus enterprise, I was not satisfied with the system provided and requested to generally be tranferred to the LOYALTY dept. She adjusted the cost of the information strategy but increased the cost of the cellphone to get a Internet of -$one. WHAT A JOKE!!!
Simply just kind the main points within your inquiry in a message and it will be despatched to the human agent. Messaging Here's asynchronous (non-Are living), so you're able to near the application or go regarding your day whilst the agent performs to getting you a resolution.
You could only modify it. I waited for an hour to the cellphone to speak to a human. He was valuable, but had to redirect me to another human being. I had been then on hold for another hour. They made available me a far better deal, but it really was not what was supplied on line. These discounts are For brand spanking new customers. To be a loyal customer I would need to pay out $seventy eight when compared to $sixty for just a new customer, for that service I required.
• In my conversation with Juan through the loyalty staff, I had been falsely accused of staying discriminatory After i referenced another department, which was remarkably offensive and uncalled for. Juan afterwards apologized, expressing the practical experience was totally unacceptable.
I'm producing to express my deep dissatisfaction Along with the customer service I been given whilst aiming to make clear the main points of my new agreement and special discounts. My new practical experience has still left me emotion annoyed, undervalued, and concerned about your staff's General good quality of support.
I have been calling and calling Telus and experienced a chat With all the AI that didn't seem to be to be familiar with what I had been asking.
• When I identified as to clarify, Eunice in the BCX Wireless Automobile team instructed me which the savings had been applied. Nonetheless, she copied and pasted Abdul’s notes, which did not make clear the discounted aspects.
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I would like a contact from someone that has some decision building energy on how I'm able to near my accounts and become performed with Telus.
The TELUS group acknowledges that our do the job spans several Territories and Treaty spots and we Telus customer service have been grateful for the traditional Understanding Keepers and Elders who are with us these days, anyone who has gone right before us and the youth that inspire us.
I had some minimal issues but I'd Totally no clue how to fix them. Then, my co-worker recommended me of one's service. Your employees ended up very affected individual and helpful! Owing to all of them!
The TELUS crew acknowledges that our work spans a lot of Territories and Treaty regions and we have been grateful for the traditional Expertise Keepers and Elders that are with us right now, all those who have absent prior to us as well as the youth that inspire us.